Breakthroughs LLC — Privacy Policy

  1. Introduction This Privacy Policy explains how Breakthroughs LLC (“we,” “us,” or “Breakthroughs”), a home care agency for adults with disabilities, collects, uses, discloses, and protects personal information through our website and related online services (the “Website”). By using the Website you consent to the practices described herein.

  2. Scope This Policy applies to information collected from clients, guardians, family members, staff, contractors, job applicants, visitors, and other users of the Website. It covers information collected online via the Website and through accounts, forms, messages, uploads, and other interactions.

  3. Information We Collect

  • Contact & Identifying Information: name, address, email, phone number, emergency contact, relationship to client.

  • Account & Authentication Data: username, password, profile details, access level, account activity.

  • Health & Care Information (including PHI): care plans, diagnoses, medication lists, progress notes, appointments, service records, disability-related information, and other health or service-related data necessary for care delivery.

  • Financial & Billing Information: insurance details, payment method, billing history (when applicable).

  • Usage & Technical Data: IP address, device and browser information, cookies, log files, pages visited, time spent on pages, and other analytics data.

  • Communications: messages, support requests, feedback, and any content you submit (including uploaded documents or media).

  • Sensitive Personal Data: where necessary for care, we may collect sensitive information relating to health, disability status, or other protected categories.

  • BREAKTHROUGHS LLC WILL NOT SHARE OR SELL YOUR MOBILE OPTED-IN CONSENT DATA WITH ANY THIRD PARTIES.

  1. How We Use Information We use information to:

  • Provide, operate, and improve care coordination, scheduling, documentation, training, and other Services.

  • Communicate with clients, authorized representatives, and staff (appointments, updates, notifications).

  • Manage accounts, authentication, support, and billing.

  • Comply with legal, regulatory, licensing, and audit requirements.

  • Conduct quality assurance, training, internal reporting, and business operations.

  • Protect against fraud, abuse, and security incidents.

  • With consent, for marketing, surveys, or outreach (you may opt out).

  1. Legal Basis for Processing (where applicable)

  • For individuals in jurisdictions requiring a legal basis (e.g., GDPR principles), we process personal data as necessary to perform a service contract, comply with legal obligations, protect vital interests, for legitimate interests (e.g., security, business operations), or with consent where required.

  1. Protected Health Information (PHI) and HIPAA

  • PHI: To the extent PHI is created, received, maintained, or transmitted through the Website, Breakthroughs will handle such information in accordance with applicable health information laws including the Health Insurance Portability and Accountability Act (HIPAA) where applicable.

  • Business Associates: We may use third-party service providers who act as business associates under HIPAA; such parties are contractually required to safeguard PHI.

  1. Sharing and Disclosure We may disclose personal information:

  • To authorized staff, caregivers, contractors, and clinicians who need the information to provide services.

  • To third-party service providers who perform services on our behalf (hosting, analytics, billing, authentication, communications). These providers are contractually restricted from using data for other purposes.

  • To insurers, payers, and government agencies as required for billing, coverage, or regulatory compliance.

  • To comply with legal obligations, subpoenas, court orders, or requests from law enforcement or government authorities.

  • To protect vital interests, safety, or to investigate fraud or security incidents.

  • With your consent or at your direction.

  • In connection with a merger, sale, or reorganization of our business (subject to privacy protections).

  1. Cookies and Tracking Technologies

  • We use cookies, web beacons, and similar technologies to operate the Website, analyze usage, remember preferences, and support security.

  • You may manage cookie preferences through your browser settings; disabling certain cookies may limit Website functionality.

  1. Data Security

  • We implement administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

  • While we take reasonable measures to protect data, no system is completely secure. We will notify affected parties and authorities as required by law in the event of a reportable breach.

  1. Data Retention

  • We retain personal information only as long as necessary to fulfill the purposes described, comply with legal and regulatory obligations, resolve disputes, and enforce agreements.

  • Retention periods may vary by data type (e.g., clinical records follow applicable healthcare record retention requirements).

  1. Your Rights and Choices Depending on your role and applicable law, you may have rights to:

  • Access, correct, or update your personal information.

  • Request deletion or restriction of processing (subject to legal and contractual limits, especially for required clinical records).

  • Receive a copy of certain information in a portable format.

  • Object to or withdraw consent where processing is based on consent.

  • Opt out of marketing communications. To exercise rights or make requests, contact us at admin@breakthroughsllc.org or call 727-203-8009. We may require verification and will respond per applicable timelines and law. BREAKTHROUGHS LLC WILL NOT SHARE OR SELL YOUR MOBILE OPTED-IN CONSENT DATA WITH ANY THIRD PARTIES.

  1. Children and Minors

  • The Website is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such information without parental consent, we will delete it as required by law.

  • Many of our clients are adults with disabilities; if you act on behalf of another adult, ensure you have legal authority to share their information.

  1. Third-Party Links and Services

  • The Website may contain links to third-party services. We do not control or endorse third-party privacy practices. Review their privacy policies before providing personal information.

  1. International Transfers

  • Personal data may be stored and processed in the United States or other countries where our service providers operate. When data is transferred internationally, we use appropriate safeguards required by law.

  1. Changes to this Privacy Policy

  • We may update this Policy from time to time. We will post the revised Policy with a new “Last updated” date. Continued use of the Website after changes constitutes acceptance.

  1. Contact Information and Notices For privacy questions, requests, or complaints, contact: Breakthroughs LLC 10017 Little Road New Port Richey, FL 34654 Email: admin@breakthroughsllc.org Phone: 727-203-8009

  2. Governing Law This Policy and any disputes related to it are governed by the laws of the State of Florida, without regard to conflict-of-law principles.

Acknowledgment By using the Breakthroughs LLC Website you acknowledge that you have read and understood this Privacy Policy and agree to its terms.